Licensing Limits FAQ

DataQI enforces platform limits based on your license tier to ensure stable performance and predictable usage. This FAQ covers common questions about user limits, storage limits, and how to manage them effectively.

General Limits

Question: What types of limits does DataQI enforce?
Answer: DataQI enforces two main types of limits: user limits (maximum number of users) and storage limits (maximum data that can be uploaded and processed).

Question: How do I know what my current limits are?
Answer: You can view your current limits and usage in the Insights Dashboard, or contact your administrator or support team for specific details.

Question: Can I exceed my limits temporarily?
Answer: No, limits are strictly enforced to maintain platform stability. You’ll need to upgrade your license or manage your usage to stay within limits.

User Limits

Question: What happens when I reach my user limit?
Answer: When your maximum user count is reached, new sign-ins will be blocked and administrators will receive alerts. Existing users can continue to use the platform.

Question: How do I add more users when I’m at my limit?
Answer: You have two options: remove inactive users to free up space, or upgrade your license to increase your user limit.

Question: Can I see who my active users are?
Answer: Yes, administrators can view active users in the Insights Dashboard and user management sections.

Question: What counts as an “active user”?
Answer: An active user is anyone who has been granted access to the platform, regardless of their current activity level.

Storage Limits

Question: What happens when I reach my storage limit?
Answer: When your storage allocation is full, uploading new data or syncing data sources will be disabled. You’ll receive clear error messages explaining the limitation.

Question: How is storage calculated?
Answer: Storage includes all data uploaded to the platform, including files, documents, and processed content used for training assistants.

Question: Can I delete files to free up storage?
Answer: Yes, you can delete unnecessary files to free up storage space. Be careful not to delete files that are actively used by assistants.

Question: Do different file types use different amounts of storage?
Answer: Yes, file size and type affect storage usage. Larger files and certain formats may use more storage than others.

Monitoring and Alerts

Question: How do I monitor my usage against limits?
Answer: Use the Insights Dashboard to view real-time usage metrics and see how close you are to your limits.

Question: Will I get warnings before reaching limits?
Answer: Yes, the system provides visual indicators (green, amber, red) and alerts when approaching limits.

Question: Who receives limit alerts?
Answer: Administrators receive alerts when approaching or reaching limits. The specific alert recipients depend on your organization’s setup.

Managing Limits

Question: How can I reduce my user count?
Answer: Remove inactive users, consolidate accounts, or implement user lifecycle management to keep only necessary active users.

Question: How can I reduce my storage usage?
Answer: Delete outdated files, remove redundant data sources, optimize file formats, and implement data retention policies.

Question: Can I get a temporary increase in limits?
Answer: Contact support to discuss temporary solutions or upgrade options based on your specific needs.

Upgrades and Changes

Question: How do I upgrade my license?
Answer: Contact your account manager or support team to discuss upgrade options and pricing for increased limits.

Question: How quickly do license changes take effect?
Answer: License changes typically take effect immediately or within a few hours, depending on the specific change.

Question: Can I downgrade my license if I don’t need the current limits?
Answer: Contact support to discuss downgrade options and ensure you can meet the requirements of a lower tier.

Troubleshooting

Question: Why can’t I upload files even though I think I have storage space?
Answer: Check your storage usage in the Insights Dashboard. You may have reached your limit, or there may be a temporary processing delay.

Question: Why can’t a new user sign in?
Answer: Check if you’ve reached your user limit. If so, you’ll need to remove inactive users or upgrade your license.

Question: How do I know if I’m approaching my limits?
Answer: Monitor the Insights Dashboard regularly and watch for amber warning indicators that show you’re approaching limits.

Best Practices

Question: How often should I check my usage?
Answer: Check your usage regularly, especially if you’re adding new users or data sources frequently.

Question: What’s the best way to manage user accounts?
Answer: Implement regular user audits, remove inactive accounts, and use groups to manage access efficiently.

Question: How can I optimize my storage usage?
Answer: Regularly review and clean up data sources, use appropriate file formats, and implement data retention policies.