Support

DataQI provides a range of support channels to help users resolve issues, ask questions, and get the most from the platform.

Documentation version

Use the documentation bundled with your installed DataQI environment when you need guidance for that environment’s version:

https://<DataQI host>/docs/

The installed site is available without sign-in and contains DataQI-authored pages, search, styles and fonts. The public site at docs.dataqi.ai describes the latest stable release, so it may differ from an older installation. Links carrying the external-link indicator may require network connectivity.

Support channels

Documentation guide: This guide is your first source of support. It provides a factual overview of the platform’s core functionality, capabilities, and security boundaries. Before reaching out, check the relevant sections here for quick answers on system behaviour.
Ticketing system: Users can submit support tickets directly through our help desk. This is the fastest way to get support. IT teams will be provided with details of how to submit tickets during onboarding.
Email support: For general enquiries or issues, users can contact the team at help@dataqi.ai. Emails to this inbox will not be picked up directly by the support team and responses may be slower than going through the ticketing system.
Dedicated account managers: If you are an enterprise customer, you may have a dedicated account manager assigned to your organisation. Your account manager is a direct route of contact for personalised support, guidance, and issue resolution.