General FAQ

Question: What is DataQI?
Answer: DataQI is a secure AI platform that allows organisations to build, manage, and interact with intelligent assistants trained on internal content and templates.

Question: How do I access the platform?
Answer: Your organisation admin will grant you access. Once invited, you can sign in via your Microsoft account using Single Sign-On.

Question: Do I need training to use it?
Answer: Most users can start right away with minimal instruction. Each assistant is designed to guide you through its intended use.

Using Assistants

Question: What kinds of assistants can I use?
Answer: You can use assistants to search documents, generate structured outputs, answer policy questions, or complete department-specific tasks.

Question: How do I know what data an assistant is using?
Answer: Each assistant is linked to a defined set of documents or data sources. You can check the assistant’s Data tab if you have access.

Question: How do I give someone access to an assistant?
Answer: If you have edit rights, you can share the assistant via the Privacy tab, selecting individuals or groups and setting view/edit permissions.

Question: Why can’t my colleague open the assistant I sent them?
Answer: They likely haven’t been granted access. Sending a link does not give access by default - you must explicitly add them in the Privacy tab.

Question: How do I give feedback on an assistant’s answer?
Answer: You can rate any response using the thumbs up/down icons next to the message. This helps improve future outputs.

Data Management

Question: Why isn’t the assistant using my latest data?
Answer: Either the new data hasn’t been uploaded to the assistant, or the source (e.g. SharePoint, Google Drive) hasn’t refreshed yet. Some sources update hourly or daily.

Question: How often does connected content refresh?
Answer: File uploads are processed instantly. SharePoint and Google Drive refresh hourly. Web-scraped content refreshes every 24 hours.

Question: Can I upload files myself?
Answer: If you have upload permissions, yes. You can add files through the Upload tab or during assistant configuration.

Technical Behaviour

Question: What is RAG and how does the assistant use it?
Answer: RAG (Retrieval-Augmented Generation) allows the assistant to fetch relevant documents before answering, ensuring outputs are based on real, trusted content.

Question: How does it find answers from my documents?
Answer: The assistant semantically indexes content, ranks the most relevant sections (using a reranker), and responds with a tailored answer referencing the source.

Question: What file types are supported?
Answer: Supported formats include .doc, .docx, .pdf, .txt, and .md. Excel files and embedded tables are not currently supported.

Permissions & Admin

Question: Who manages assistant setup?
Answer: Admin users or designated owners set up and maintain assistants, including templates, tone, and data sources.

Question: Can I create my own assistants?
Answer: If your organisation allows it and you have the necessary permissions, yes. You can build assistants from the dashboard.

Question: How do I remove or restrict someone’s access?
Answer: Go to the assistant’s Privacy tab and remove the user or change their access level.